Refund policy


AZZA Gaming PC — Return, Refund & Warranty Policy

Effective Date: March 12, 2026
Applies To: All new AZZA Gaming PC systems purchased directly from AZZAGamingPC.ca by customers in Canada. (Policy subject to change without notice)

 

 

1. Overview

1.1 This 1-Year Limited Warranty, Return & Refund Policy ("Policy") governs all new AZZA Gaming PC systems sold directly through AZZAGamingPC.ca.

1.2 If you purchased an AZZA Gaming PC from an authorized third-party retailer, your warranty rights are provided by that retailer, not by AZZA Gaming PC.

1.3 This Policy is intended to comply with applicable Canadian and Ontario laws, including the Sale of Goods Act, the Consumer Protection Act, 2002 (Ontario) and the Electronic Commerce Act, 2000 (Ontario). Where any provision of this Policy conflicts with a mandatory statutory right, the applicable law prevails.

1.4 Nothing in this Policy limits or waives any rights you have under applicable consumer protection legislation.

 

 

2. One-Year Limited Warranty

2.1 The period of this warranty lasts 1 year, and is based on the original invoice purchase date.

2.2 This warranty is extended to the original purchaser only and is non-transferable, except where transfer is required by applicable law.

 

 

3. Warranty Coverage

3.1 This warranty covers defects in materials or workmanship in the hardware components of the prebuilt AZZA Gaming PC system under normal, intended use.

3.2 Where a valid warranty claim is confirmed, AZZA Gaming PC will, as the primary remedy:

  • (a) Repair the defective component(s); or

  • (b) Replace the system with a comparable model, subject to parts availability.

3.3 Where a direct replacement part or system is unavailable, AZZA Gaming PC will provide a functionally comparable alternative of equal or greater value.

3.4 AZZA Gaming PC will assess each claim to determine whether the reported issue qualifies as a covered defect and will communicate its determination in writing within a reasonable time.

3.5 The following actions will void warranty coverage:

  • (a) Evidence of unauthorized modification, physical tampering, or disassembly beyond user-serviceable components

  • (b) Use of the system for crypto currency mining or other non-consumer workloads

  • (c) Liquid damage caused by the customer

  • (d) Removal, alteration, or damage to serial number labels or security seals

 

 

4. Warranty Exclusions

This warranty does not cover:

  • (a) Damage caused by accidents, abuse, misuse, power surges, inadequate ventilation, or improper installation or handling after delivery

  • (b) Damage resulting from overclocking, unauthorized firmware or BIOS modifications, or operation outside manufacturer-published specifications

  • (c) Normal wear and tear, or cosmetic imperfections that do not affect functionality

  • (d) Software, operating systems, applications, drivers, or loss/corruption of data

  • (e) Third-party parts not originally installed by AZZA Gaming PC (e.g., user-installed RAM, GPU, or storage upgrades)

  • (f) Damage to the system occurring during return shipping due to inadequate packaging by the customer

 

 

5. Dead-on-Arrival (DOA) Policy

5.1 If your system arrives non-functional or with a critical hardware defect within 15 days of the confirmed delivery date, it qualifies as Dead-on-Arrival (DOA).

5.2 Upon verification of a DOA claim by AZZA Gaming PC, the customer is entitled to a full replacement of the system. A repair may be offered as an alternative only with the customer's consent.

5.3 AZZA Gaming PC will cover all shipping costs (both inbound and outbound) for confirmed DOA claims.

 

 

6. Returns & Refunds — Non-Defective Products

The following is a voluntary change-of-mind return policy offered by AZZA Gaming PC for purchases made directly on AZZAGamingPC.ca:

6.1 Return Window: Up to 30 days from the confirmed delivery date as recorded by the courier's tracking system.

6.2 Eligibility Conditions: The system must be in resalable condition, with all original accessories, components, manuals, and packaging included, accompanied by a valid proof of purchase.

6.3 Restocking Fee: A restocking fee of 15% of the purchase price will be applied to all opened or used systems returned under this policy.

6.4 Shipping: The customer is responsible for all return shipping costs for non-defective, change-of-mind returns, including shipping fees, insurance, applicable taxes, and any ancillary costs. 

6.5 Inspection & Right to Refuse: All returned systems will be inspected and tested upon receipt. AZZA Gaming PC reserves the right to refuse a return if the system is found to have missing components or has been damaged. In such cases, the customer will be notified in writing and the system will be returned to the customer at the customer's expense.

6.6 Final Sale Items: Products clearly labeled "Final Sale — No Returns" at checkout (including clearance items and custom-configured systems) are not eligible for return, to the extent permitted by law.

 

 

7. Warranty Claims Process

7.1 To initiate a warranty claim, contact AZZA Gaming PC Support via the contact information listed on AZZAGamingPC.ca, providing:

  • (a) A description of the defect or issue ( with photos or short videos )

  • (b) A valid proof of purchase (original invoice)

7.2 AZZA Gaming PC may require remote troubleshooting or diagnostic steps before authorizing a return for warranty service.

7.3 If a warranty return is approved, AZZA Gaming PC will issue an RMA (Return Merchandise Authorization) number along with packaging and shipping instructions. No returns will be accepted without a valid RMA number.

7.4 The customer must securely package the system, preferably in the original packaging. Damage resulting from inadequate customer packaging is NOT covered under this warranty.

7.5 Shipping Costs for Warranty Returns:

  • (a) Within 15 days of delivery (DOA): AZZA Gaming PC covers shipping BOTH ways (to AZZA and back to the customer)

  • (b) After 15 days (standard warranty period): The customer is responsible for ONE-WAY inbound shipping to AZZA Gaming PC, including all associated costs. AZZA Gaming PC will cover outbound return shipping for confirmed warranty repairs

  • (c) It is strongly recommended that customers use a tracked shipping service with insurance. AZZA Gaming PC is not liable for loss or damage occurring during customer-arranged inbound shipping

7.6 No Defect Found: If a returned system is inspected and no defect is confirmed, the customer remains responsible for the cost of inbound shipping. AZZA Gaming PC will cover outbound shipping to return the system to the customer.

7.7 The typical repair turnaround time is 2 to 4 weeks, subject to parts availability. AZZA Gaming PC will notify the customer if delays are anticipated.

 

 

8. Customer Responsibilities

Before sending a system for warranty service, the customer must:

  • (a) Back up all personal data and remove any sensitive information — AZZA Gaming PC is not responsible for data loss

  • (b) Remove any non-AZZA accessories or third-party components they wish to retain

  • (c) Follow AZZA Gaming PC's packaging and shipping instructions to minimize the risk of transit damage

AZZA Gaming PC accepts no liability for loss of data, software, or third-party products left in or attached to a returned system.

 

 

9. Limitation of Liability

To the fullest extent permitted by applicable law:

9.1 AZZA Gaming PC's total aggregate liability for any claim arising from a system purchase shall not exceed the original purchase price paid for that system.

9.2 AZZA Gaming PC shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of use, lost profits, or business interruption, arising out of or related to the use or inability to use the system.

9.3 Certain provincial consumer protection laws may limit the applicability of the above exclusions. Where such laws apply, they take precedence over this section.

 

 

10. Online Sales & Electronic Agreement

By completing a purchase on AZZAGamingPC.ca, you confirm that you have read and agreed to this Policy, the website's Terms of Use, and any applicable checkout disclosures. Together, these documents form your binding electronic agreement with AZZA Gaming PC, in accordance with Ontario's Electronic Commerce Act, 2000.

You are encouraged to save or print your order confirmation and this Policy for your records.

 

 

11. Privacy & Data

AZZA Gaming PC collects and handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Personal information collected in connection with warranty claims and returns will be used solely to process your claim and will not be disclosed to third parties except as required to fulfill service obligations or comply with the law.

 

 

12. Governing Law & Dispute Resolution

12.1 This Policy and all transactions through AZZAGamingPC.ca are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

12.2 Any dispute arising from this Policy or your purchase shall first be addressed by contacting AZZA Gaming PC Support. If unresolved, disputes may be brought before the Ontario Small Claims Court (for claims up to $35,000) or the appropriate court of competent jurisdiction in Ontario.

12.3 Nothing in this section limits your right to seek relief from applicable consumer protection authorities or tribunals.